Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastas, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your box. If your order arrived damaged or did not meet our high quality standards, please reach out so we can make it right with a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box and any damaged or unsatisfactory food items within 7 days of delivery.

• 2.
  Contact Support

  Email our Member Success team at [email protected] with your order number and the photos you captured.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine the best resolution, such as a credit to your next box or a full refund.

• 4.
  Resolution Delivery

  Once approved, replacements will be shipped in your next scheduled delivery, or refunds will be processed back to your original payment method.